TL Volunteer Field Guide
🇹🇱 TL Volunteer Guide
Welcome to Timor-Leste 🌴
You made it! Here's everything the induction didn't cover — from getting a SIM card to finding your feet on a microlet. Bondia! 👋
Tip of the day: Timor runs on USD — always carry small bills. The $1 coin is your best friend. ATMs often run out on weekends, so withdraw Thursday or Friday.
Jump to a section
📍 Locations
Map & key spots
🏠 Accommodation
Where to stay
🛺 Transport
Microlets & taxis
🏦 Banking
ATMs & accounts
💵 Budgeting
What things cost
🍽️ Food
Shops & eating out
⭐ Survival tips
From the trenches
Quick need-to-knows
📱 SIM card & mobile data
Timor Telecom and Telemor are the two main providers. Telemor is generally better for data. Buy at the airport or any roadside stall.
Get this day one
⚡ Power & water
Power cuts happen — get a power bank. Water is not safe to drink from the tap. Budget for bottled water or a filter.
Essential to know
🛒 Groceries & shopping
Dili Supermarket (Comoro) and Leader Supermarket are the best stocked. Local markets are cheaper for fresh produce.
Good to know
🏥 Health & medical
Carry your AVI health card. CRS Hospital is the go-to for expats. Always have malaria meds on hand and use a net.
Read this early
📍 Map & key locations
Filter by category to see what's near you in Dili.
All
Banks & ATMs
Transport
Accommodation
Food
Essentials
ANZ Bank
BNU Bank
Microlet hub
Vol guesthouses
Dili Supermarket
AVI Office
All locations
ANZ Bank ATM
Most reliable 24hr ATM in Dili. Accepts Visa, Mastercard, foreign cards. Near Palácio do Governo.
Bank / ATM
BNU Bank
Main local bank. Best option for opening a resident USD account. Bring ID + work permit.
Bank / ATM
Mercado Lama microlet hub
Central interchange for coloured microlet routes. Busy from early morning.
Transport
Vol guesthouses area
Volunteer-friendly guesthouses near Caicoli. Safe, affordable, great for meeting other vols.
Accommodation
Dili Supermarket
Best-stocked supermarket in Dili. Western and local products. Located in Comoro near the airport road.
Shopping
AVI Office
Your main point of contact in-country. Know where this is from day one. Keep the contact number saved.
AVI resource
🏠 Accommodation
From short-term guesthouses on arrival to longer-term rentals once you've found your feet.
Heads up: Don't sign a long lease the week you arrive. Stay in a guesthouse for 2–4 weeks while you figure out which neighbourhood suits your placement location.
Options at a glance
Short-term arrival
🛏️ Volunteer guesthouses
Caicoli and Motael areas. Simple rooms, shared facilities, breakfast sometimes included. Great way to meet other vols immediately. Book ahead.
~$25–45 / night
Good for first 2–4 weeks
Long-term rental
🏡 House or apartment rental
Most vols settle into a rental after the first month. Leases are usually 6–12 months, often paid upfront. Ask other vols for leads — the best places aren't advertised.
~$400–900 / month
Most common for longer placements
Share house
🤝 Expat share houses
Popular option especially for younger vols. Check the volunteer WhatsApp groups and notice boards at The Esplanada. Costs shared across housemates.
~$150–350 / month (share)
Find via vol community
Neighbourhoods
🗺️ Where in Dili?
Caicoli, Motael and Farol are popular expat areas — walkable, near the waterfront. Comoro is further out but cheaper and near the airport road.
Varies by area
Explore before committing
Cultural note — your uma nain: Your landlord/lady is called your uma nain. If they live on the same property, they may check in on you regularly — this comes from care, not nosiness. They may also enter without notice, as they still view the property as their own. Most issues are best resolved person-to-person rather than through legal channels.
How to find a rental
Ask other volunteers first
Most rentals for foreigners are in compounds or apartment blocks and never get advertised. Fellow vols or expats often know about vacancies and can pass on landlord contacts directly.
Best method
Facebook groups
"For Rent Dili Timor Leste" and "Dili Expat TL" list vacancies, but these tend toward the more expensive end. Most affordable places never appear here.
Secondary option
Things to check before signing
1
Location & microlet access
How will you get to your placement and language classes? Check the closest microlet routes and whether you can get to shops easily.
2
Water supply & gallon bee stand
Does the property have a water tank and a stand or pump for 19L water jugs (gallon bee)? Running water can be inconsistent — a tank is essential, not a bonus.
3
Shade, cooling & windows
Dili gets very hot. Check if AC works properly. Note that slatted windows (not full glass) are common — gaps let in mosquitoes, noise, and dust from the dry season.
4
Generator or backup power
Power cuts are frequent. Check if the property has a generator or at least wiring for one.
5
Noise
Are you near a main road, mosque, or church? Can you hear roosters, dogs, or pigs? There is no equivalent to Australia's "quiet enjoyment" rights — noise complaints aren't really a thing here.
6
Security & locks
Basic security is expected. Check locks, gates, and whether the neighbourhood feels right at night. Ask if private security is included.
7
Lease terms and payment
Rental agreements are usually verbal or via WhatsApp — written contracts are uncommon. Rent (osan uma) is paid month-to-month in advance, almost always in cash. Many landlords ask for 6–12 months upfront. No minimum notice is required by either side, but giving a few weeks is polite.
🛺 Getting around
Dili is manageable once you've figured out the microlet colour codes. Here's the full rundown.
Golden rule: Agree the taxi fare before you get in — always. Blue taxis have no meters. A reasonable fare for a short Dili trip is $1–3. Smile, be firm, and know your route.
Route map: See all Dili microlet routes visually at dilimicroletroutes.github.io/map.html — Google Maps does not have microlets in its system.
Microlet routes
002
Yellow — city loop
Mercado Lama → Caicoli → Motael → Bidau → Lecidere
$0.25
006
Red — Comoro route
Mercado Lama → Fatuhada → Comoro → Airport
$0.25
004
Blue — Bebonuk route
Mercado Lama → Audian → Bebonuk → Tasi Tolu
$0.25
TAXI
Blue taxis — negotiate first
No meters. Agree price before entering. Know your route beforehand.
$1–5
How microlets work
No fixed stops or schedule
Wave to flag one down. To get off, tap a coin on the metal window/roof bars. Microlets don't run after dark — numbers drop off after around 6pm, and there are fewer on weekends.
Essential to know
Paying & change
Pay $0.25 as you get off — through the passenger window or from the back. Exact change is preferred; 50c and $1 coins are usually ok, but don't expect change for anything larger.
Always carry coins
It's a loop — plan your return
Don't assume you can get back by catching a microlet in the opposite direction. The loop may mean you need to walk to a different spot, or catch to an interchange and transfer.
Plan ahead
Walking safely in Dili
Rule: look up (powerlines), look down (holes, loose bricks), listen (motorbikes on footpaths). Cars don't respect zebra crossings — raise your hand to signal you're crossing. In dry season, dust can be heavy; a mask helps.
Pedestrian tips
Cars & motorbikes
Buying vs renting a vehicle
For nights out or trips outside Dili, a car or motorbike makes life much easier. Renting is simpler upfront; buying costs more but most vols resell for a similar price at the end. Check AVI policy before getting either — and always check insurance.
Check AVI policy first
Driving culture
Drive slowly and expect the unexpected. Most intersections are unregulated. Motorbikes filter constantly between cars. 2+ beeps = someone is overtaking or taking right of way. Headlights flashed at you = they're giving you right of way. Many roads in Dili are one-way but this isn't shown on Google Maps.
Read before driving
🏦 Banking & money
Timor-Leste uses USD. Card machines exist but are unreliable — cash is king. Here's how to manage your money sensibly.
Banks in Dili
ANZ Bank Timor-Leste
Most reliable ATM for foreign cards. 24hr ATMs in central Dili. USD withdrawals. Small fee applies. Good for Visa and Mastercard.
Best for withdrawals
BNU (Banco Nacional Ultramarino)
Main local bank. Open a USD current account as a resident. Steady ATM network. Go early in the week to avoid queues.
Local account option
BNCTL
Government-backed local bank. Limited ATM reliability for foreign cards, but useful with a local account. Branches across Dili.
Secondary option
Western Union / transfers
Operates via some BNU branches. Useful if family sends money from home. Check current fees — they vary considerably.
For receiving money
ATM limits: Local law caps ATM withdrawals at $300 USD per transaction and $1,000 USD per day. BNU ATMs accept foreign Visa cards and charge approx. $5.75 USD per withdrawal regardless of amount. ATMs sometimes run out of cash — you can tell from a symbol on the home screen. Withdraw Thursday or Friday to avoid weekend shortages.
Opening a local bank account — step by step
1
Get your work permit sorted first
BNU requires a valid work permit or residency document. AVI should help you with this — follow up if it's taking a while.
2
Gather your documents
Passport, work permit, a local address (guesthouse is fine initially), and 2 passport photos. Bring originals and copies of everything.
3
Visit BNU head branch in Dili
Go on a Tuesday or Wednesday morning — it's quieter. The main branch near Avenida Bispo Medeiros handles expat accounts. Allow 2+ hours.
4
Minimum deposit
BNU typically requires a minimum opening deposit (~$50–100 USD). Have cash on hand. Ask about monthly fee waivers.
5
Card and online access
A debit card usually takes 1–2 weeks. Online banking is basic but functional. Keep using your foreign card as backup for the first month.
💵 Budgeting in Dili
Dili is more expensive than you'd expect for Southeast Asia — but there's a big range depending on your lifestyle choices. Don't stress, you'll figure it out 😅
Monthly cost estimate (USD)
$600
Lean budget
Shared house, local food, microlets
$1,100
Comfortable
Own place, mix of cooking & eating out
$1,800+
Full expat
Own house, AC, restaurants regularly
Where your money goes
Accommodation~40%
Food & eating out~25%
Transport~10%
Utilities (water, power, internet)~12%
Groceries & household~8%
Social, weekend trips, misc~5%
Everyday prices — quick reference
Food
Warung meal: $1–2. Local café lunch: $4–7. Western restaurant: $10–18. Coffee at a good café: $2–4.
Eat local to save
Data & comms
Telemor SIM: free or $1. Data bundles: ~$5–10 for 5–10GB. Home WiFi (if available): $30–60/month. Speeds are slow by Australian standards.
Budget $10–15/month
Household water
Bottled water is essential. A large 19L jug delivered costs ~$2–3. Budget $15–25/month for drinking water.
Don't skip this
Weekend trips
Atauro Island boat ticket: ~$15–25 return. Maubisse bus: ~$5. Budget $50–100/month if you like to explore.
Worth every cent
🍽️ Food & shopping
From supermarket quirks to the best warung lunch — what to expect and where to go.
Supply chain heads up: Unlike Australia, supermarkets here restock via overseas shipments on unpredictable schedules. Just because you found something once doesn't mean it'll be there next time. Stock up when you see favourites.
Supermarkets compared
Leader Hypermart
Next to Timor Plaza — one of the largest in Dili. Great balance of price and range. A favourite among volunteers.
Most popular
Lita
Good balance of price and breadth. Notably good cheese selection.
Good all-rounder
Meimart
Chinese-owned, probably the cheapest of the chains. Lots of Chinese and some Portuguese/Brazilian products. Fewer Australian brands.
Budget option
Basic
On the pricier end, but great for Australian brands and ingredients for South Asian and Korean cooking.
Specialty finds
Centro / Pateo
Most expensive options. Centro has Australian brands; Pateo is a boutique shop with a broad range mostly from Portugal.
Premium/imported
What you won't find easily
Fresh meat and fish are usually not available at supermarkets — only frozen. Fresh milk is also hard to find; most is shelf-stable. For fresh produce, meat, and fish, go to local markets.
Go to market for fresh
Eating out — price guide
Street food
Cheapest option — grab a snack or small meal for under $2.
Under $2
Warungs
Indonesian-style cafeterias with pre-cooked food in trays. Main + rice + chilli mix (ai-manas) for under $5. Look for bowls or trays on a counter.
Under $5
Cafes & pubs
Many options catering to expats and foreigners. Lunch usually under $10, though places targeting foreigners can be more.
Under $10
Restaurants
Generally target expats and Portuguese nationals. A typical lunch is $12–20+. Great for a treat but not for everyday eating on a vol budget.
$12–20+
Mobile data — Telemor tips
Buying credit (pulsa)
Buy scratch-off cards from local shops (lojas) or roadside vendors — $1, $2, $5 and $10 cards. Add credit by calling *120*[card code]#. Activate a data plan by texting the plan code to 127.
Day one task
Watch the fine print
Data plans often have daily caps even if advertised as "150GB/month." Check if your plan renews automatically. Text CHECK to 127 to see your active plan. Pulsa can expire (6 months for Telemor).
Read before buying
Home internet
Many vols get by on mobile data + hotspot. If you want home WiFi, Starlink is currently the best option for speed and value.
Starlink recommended
Cooking gas
Many kitchens use a gas bottle stovetop. Swapping a bottle costs $36+ depending on size. How often you need to swap depends on how much you cook — Google the current price when you arrive.
Budget for this
⭐ Survival tips
Hard-won wisdom from volunteers who've been there. No fluff, just the stuff that actually helps. You've got this 💪
💰 Always carry small change
Microlets, markets, and warungs rarely have change for a $20. Keep a stash of $1 bills and coins. The $1 coin is your ride home.
📲 Find the vol WhatsApp groups
The AVI volunteer WhatsApp group is gold — it's where accommodation leads, market info, and weekend trip plans all live. Ask your AVI contact to add you.
🏝️ Weekend trips are worth it
Atauro Island is a short boat ride away and utterly beautiful. Maubisse is cooler (literally — bring a layer) and 2hrs inland. Get out of Dili regularly.
🗣️ Learn 10 words of Tetum
Obrigadu (thanks), Bondia (good morning), Hau lakohi (I don't want it), Hira? (how much?). A little goes a long way and locals love the effort.
👀 Don't flash valuables
Petty theft happens, especially around markets. Keep your phone in your pocket, don't wear flashy jewellery, and be aware of your bag in crowded spots.
🌅 The Esplanada is your social hub
The waterfront esplanade is where everyone ends up on a Friday evening. Great spot to meet other vols, decompress, and watch the sunset over the harbour.
🚶 Walking interactions — what to expect
As a foreigner you stand out. People will say hello, children may call out malae (foreigner) or "mister," and vendors may be persistent. A firm but friendly lae (no) repeated calmly works well. Being followed or verbally abused is not ok — trust your instincts.
🌊 Get out of Dili regularly
Atauro Island is a short boat ride away and stunningly beautiful. Maubisse is 2hrs inland and genuinely cool in temperature — bring a layer. Weekend trips are a huge part of the vol experience and do wonders for morale.
🗣️ Useful Tetum phrases
Tetum (Tetun) is one of the official languages of Timor-Leste. Even knowing a handful of phrases makes a huge difference — locals genuinely light up when you try 🙌
Pronunciation tip: Tetum is fairly phonetic — read it roughly as it looks. The 'h' in words like 'hau' is a soft breath, not a hard H. Note that spelling isn't fully standardised and you'll see variations.
Language classes & resources
DIT language classes
AVI books 4 weeks of intensive Tetum classes at Dili Institute of Technology (DIT) shortly after you arrive. DIT also offers free digital textbooks and a Tetun dictionary at tetundit.tl/Publications.html
Starts soon after arrival
Portuguese & Indonesian
You may encounter Portuguese in Government or legal roles. Indonesian is widely spoken too. LELI offers classes to English speakers — check their website. Classes may be taught in Tetun.
If your role needs it
Useful phrases
Bondia / Botarde / Bonoiti
Good morning / Good afternoon / Good evening. Use these as greetings constantly — Timorese people appreciate the effort enormously.
Greetings
Obrigadu / Obrigada
Thank you (male speaker / female speaker). One of the most useful words you'll use every single day.
Essentials
Hira? / Hira dolar?
How much? / How many dollars? Essential at markets and for taxi negotiations. Say it with a friendly smile.
Markets & money
Hau lakohi / Hau hakarak
I don't want it / I want it. Useful when vendors are persistent at the market. Firm but polite.
Markets & money
Hau la hatene
I don't know. Surprisingly useful when someone asks you something you can't answer — in Tetum or about Tetum.
Everyday
Deskulpa / Selu liu
Excuse me / Sorry / Please let me through. For navigating markets, crowded spaces, and polite corrections.
Everyday
🚨 Emergency info
Save these before you need them. Print this page and keep it somewhere physical too — phones run out of battery.
Day one task: Save the AVI in-country emergency number in your phone under "AVI Emergency" so you can find it quickly under stress. Also save the Australian Embassy number.
AVI in-country support
Your first point of contact for all volunteer issues — health, security, accommodation, placement. Know this number by heart.
Contact AVI directly for current number
Australian Embassy Dili
Located in Dili. Register your travel at smartraveller.gov.au before you arrive. They can assist in genuine emergencies for Australian citizens.
smartraveller.gov.au
CRS Hospital
The main hospital for expats in Dili. Your AVI health card covers treatment here. It's not fancy but it's reliable for serious issues.
Medical emergencies
PNTL (Timor-Leste Police)
National emergency number: 112. Response times vary outside central Dili. For non-urgent issues, your AVI contact is a better first call.
Emergency: 112